EXCELLENT  
  
 Based on 39 reviews 
 
 
  
 
 
 
 
 
 
 
 
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Joyce Brownlow 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
Very happily, I decided to buy my sauna and ice bath from NordKap Living. The entire experience with both. Bruña and Benjamin, made everything run very smoothly, from the first order, to the final installation. I did have a small problem, but one quick message to Bruña, and Benjamin was quickly round to help. I cannot recommend NordKap Spa highly enough. They are very professional, but also very approachable and helpful. I would recommend the ice bath to everyone. I love jumping into the hot sauna straight afterwards.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 CHRISTOFOROS GLAFCOS TOMBOLIS 
 
 
 
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Benjamin is a star, very polite, efficient and went out of his way to sort out a small problem with delivery.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Mateus Olivera 
 
 
 
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Lo que tengo que decir de ellos son muy profesionales 👏🏼👏🏼👏🏼
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Daniel Robson 
 
 
 
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Nice product, good after sales service.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Lothar Schenck 
 
 
 
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Very reliable company. Perfect communication. The whole process was very professional. Although TNT tried everything to torpedo the deal, Nordkap reacted cleverly and made the delivery possible anyway. Great product.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Henrik “The Cat” 
 
 
 
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Top top service and communication. Can only strongly recommend
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Hannele Makkonen 
 
 
 
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Very good and professional service both in the sales situation and in the installation. We warmly recommend this company. Thank you.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 David Naranjo Garcia 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
Buscábamos algo rápido con envío y montaje y ellos nos ayudaron en todo y muy agradecidos !!!! El envío genial, el montador muy amable y instalando la sauna muy bien, el instalador de la electricidad increíble que profesionalidad, encantado de haber encontraro una tienda con uno productos muy buenos y muy buena calidad !!! Repetiré si tengo oportunidad , recomendable 100%
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 tb-gecko 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
The sales process and delivery were very good, and the product itself (a two-person Honolulu model) is working fine after one season. But only giving three stars because of very poor after-sales support. There is little or nothing provided in the way of documentation or instructions. The manual that I downloaded from the Nordkap website (and which was then emailed to me several times afterwards) was clearly for a different model of Balboa controller. I eventually found the correct model manual myself, but it was several more emails before Nordkapp acknowledged that some models of Honolulu have this different controller. They continue to insist that the pump must be on continuously, and the temperature maintained ready for use 24 hours a day, 7 days a week. Which is nice, if you can afford the electricity bill, but very wasteful if you only use it once or twice a week, and the controller is designed to be used in a "rest" mode. The staff seem completely unfamiliar with the details of the controller, and it seems as if they receive little or no training-- like many businesses, the emphasis is on sales, ignoring after-sales support, which doesn't generate revenue. And several months after I first asked, I still haven't received an answer to a very basic question: I know I need to clean the filter, but where do I find it on the unit? Edit: Just reading the reply to my initial review above which, like the reply to my last support question, has perfect colloquial English and apparently heart-felt sentiment and thanks for my candor, but nothing in the way of actual response. That's because it seems to have come from ChatGPT or another GenAI tool. It's one thing to struggle with a small business, because I'm sympathetic. I told them I could tell the support email response was fake, but wouldn't have reported it here-- maybe just one person's mistake. But to see the same treatment here on Google suggests it's now company policy to AI both support emails and review responses, which in my view requires a level of cynicism that should make anyone suspicious of what other corners Nordkap will cut. Caveat emptor.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Perry Berry 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
Amazing Spa, bath and jacuzzi store. Staff very friendly