Warranty and complaints
If your product is under warranty and you have a complaint that requires a service visit, you can order the on-site service here.
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Help us help you
We can find the right service solution faster when you provide:
- Product name
- Invoice number (attach a copy of the invoice.)
- Time of purchase
- A description of the problem with the product
- Send pictures if possible
Response time and service visits
The service department has divided the country into zones so that the entire country is covered during a 14-day period. The trips are planned according to the number of service visits in each geographical area.
Vacations, holidays and illness may in some cases mean a longer response time.
Date and time of service visit
When ordering service, you will receive a confirmation from us as soon as possible. The service department will then contact you to arrange a date and time for the service visit. You will be contacted immediately before the service is carried out in your area.
The time of the visit is given as 'expected arrival time', but can be moved if visits to other customers take longer than expected. Should the installer be delayed, we will keep you informed as much as possible. You are also welcome to contact us on tel. 7027 2723 for an update (Within normal office hours).
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