Pick-up and reception

1. Pick-up and delivery of products

Nordkap Living basically delivers from day to day.

• Goods are shipped immediately after order confirmation, typically the same day or the next business day depending on the time of order receipt.
• Items that require assembly or testing will be shipped 2-3 days after order confirmation.

Pickup:

• When picking up at C/ Verónica 13, 29651 Mijas, the delivery cost is waived.
• Hot tubs undergo refinement and testing at the main warehouse in Mijas for economic reasons.

2. Receipt of goods

We do our best to secure your items during transport, but damage can occur. It is important to know how to receive your item correctly.

Types of injuries:

1. Transport damage: Damage incurred during transport is covered by the shipping company if it is discovered upon receipt.
2. Manufacturing defects: Defects or defects from production or packaging are covered by the product warranty.

Important guidelines when receiving:

• Be home on the day of delivery between 8:00 AM and 5:00 PM.
• Inspect the item thoroughly with the carrier for damage or scratches.
• If the packaging is damaged, take photos, carefully open the packaging, and document any product defects.
• Always acknowledge receipt with "received with reservations" if there is suspicion of damage.
• If the item is damaged, it must not be moved. Contact us immediately at info@nordkapliving.es with photos and description of the damage, as well as a copy of the invoice.

Reception without physical presence:

• If you have given written permission for delivery without your presence, responsibility for the goods passes to you upon delivery.
• Transport damage cannot be compensated in this case.

Note:

• If no reservations are noted upon receipt, the shipping company will not cover any damages.
• In the event of visible damage, the receipt must be stated precisely, for example “missing package” or “broken glass”.
• The customer may refuse receipt of a damaged item, but redelivery or return will be at the customer's own expense.
• Any waiting time for the freight forwarder will be invoiced according to applicable rates.

Specific conditions for glassware:

• Glass products may have stresses that can lead to later breakage.
• Check the packaging carefully upon receipt.
• Save the packaging in case of a possible return.

For questions contact us at info@nordkapliving.es