Guarantee
We always offer a 3-year warranty
3 year warranty at Nordkap Living
At Nordkap Living we offer a 3-year warranty on your products. To make use of the warranty, you must present your proof of purchase.
This means that you get a 2-year longer warranty than the Spanish sales law requires - as well as a 1-year longer right of complaint.
Please note that the warranty does not cover:
- Campaign models, demo models, exhibition models, inflatable products and Mspa products.
- Wear parts such as ozonators, sensors, probe/sonde for Blue Connect, filters, light bulbs (except lights in outdoor spas), neck pillows, seals, ball bearings in pumps and nano-treatment.
- Products that are moved from their original installation.
- Products transferred to third parties.
- Handling errors, including incorrect use of chemicals or gross negligence of the product.
In these cases, the Spanish Sales Law applies to your product.
Service during the warranty period
Should you need service on your product, we offer the following:
- (A) Advice
- (B) Sending sub-components
- (C) Visit from our service engineer
This service is free of charge within the warranty period, unless there is gross negligence or improper handling of the product. Remember to present your proof of purchase when requesting service.
New warranty for exchanged or repaired goods
If your product has been serviced, a new warranty period starts for the individual component in accordance with the Danish Purchase Act. If the entire product is replaced, a new warranty period of a maximum of 3 years applies from the date of purchase of the original product.
Spare parts delivery guarantee
We offer a delivery guarantee on spare parts, ensuring that your product can be kept functional for many years. This guarantee applies to products delivered after 2017.
Important information
- Work-impeding conditions: It is the buyer's responsibility to ensure that there is access and sufficient workspace for our service technicians. If the work is made difficult, extra working hours will be invoiced. If the work cannot be performed, you will be invoiced for failure to attend.
- External craftsmen: Nordkap Living is not liable for expenses incurred by external craftsmen who set up, dismantle, replace or repair products for which we have sent spare parts.
- Products abroad: For products installed outside Denmark, there is a warranty on spare parts. Within the first 2 years, we will send spare parts free of charge, provided there is documentation of any defects. However, the customer pays for shipping costs.