Menu
Basket

Outdoor spa service

Nordkap Living offers nationwide field service for the products we sell. Whether you are facing technical problems or need maintenance, our experienced technicians are ready to assist you on site. If you are in doubt about how to handle a problem or whether you should order service, you can always contact us by phone. We will help you find the best solution.
DKK133DKK1760
DKK133DKK1760
Subscription 1, 2 annual visits, annual payment
Item no.: 59-1N

Subscription 1 – 2 annual visits

399,33 €

Subscription 2, 2 annual visits including winter shutdown
Item no.: 59-2

Subscription 2 – 2 annual visits incl. winter shutdown

532,67 €

Subscription 3, 4 annual visits
Item no.: 59-3

Subscription 3 – 4 annual visits

732,67 €

Subscription 4, 4 annual visits including winter shutdown
Item no.: 59-4

Subscription 4 – 4 annual visits incl. winter shutdown

866,00 €

1 year extra warranty
Item no.: 59-11

Subscription -1 year extra warranty - for products purchased in SPAk

333,33 €

Agreement on date and time of year
Item no.: 59-9

Subscription Surcharge for date and time agreement per year

133,33 €

Extra visit
Item no.: 59-8

Subscription Surcharge for additional visits beyond 4 visits

166,67 €

Add non-bridged islands. Per visit
Item no.: 59-10

Subscription Island surcharge for non-bridge-fixed islands 500 per person

133,33 €

Item no.: 050AN

Outbound service 1

470,00 €

Item no.: 050B

Outbound service 2

740,00 €

Item no.: 050C

Outbound service 3

1.200,00 €

Item no.: 050D

Outbound service 4

1.760,00 €

Winter closure of swim spa with spa
Item no.: 59-7

Subscription Surcharge for winter shutdown of swim spa with Spa

133,33 €

Warranty and Complaints

  • 3 year warranty on most products.
  • Delivery guarantee on spare parts for products delivered after 2017.
  • Your purchase is covered by the Danish Sales Act and the defect regulations, which means that you have a 24-month right of complaint from receipt of the goods.

Important:
Warranty and complaints only apply if the fault is not caused by misuse, neglect or self-inflicted damage. If the fault is due to one of these reasons, you will be responsible for costs such as transportation or service visits.

Service for Products Out of Warranty

If you need service on a product that is no longer covered by warranty or is from a different manufacturer, you can order our on-site service.

Service prices

Call incl. driving: 1,500 DKK
Installer time per half hour started: 387 DKK
Waiting time: 282 DKK
Environmental surcharge: 58 DKK
Spare parts (calculated according to consumption)
Ferry surcharge: 800 DKK
Toll bridge surcharge: 300 DKK
Repair at workshop (per half hour): 387 DKK

Reservation of Outbound Service

In some cases, you will need to reserve a service visit. An amount will be reserved on your account and will only be deducted once the service has been completed and settled. After ordering, you will receive information about the amount from our Service Department.

Item no Reservation Amount
50A Outbound service 1 3,200 DKK
50B Outbound service 2 5,000 DKK
50C Outbound service 3 8,000 DKK
50D Outbound service 4 12,000 DKK

Onsite Service for Outdoor Spas
 We offer onsite service for all types of outdoor spas, where our technicians can come out and help ensure that your spa is functioning optimally. Among other things, we can assist with:

  • Checking water chemistry and advising on correct balance 
  • Investigation of suspected damage to pipes or other components 
  • Troubleshooting and repairing display or electrical functions

Please note that this is not part of our service subscriptions, which give you access to ongoing service all year round. Our service subscriptions can be found [here].

Ordering Service:

If you are unsure which service is right for your product, or have questions about how we can help you, please feel free to contact us and we will guide you through the process.

Cancel your purchase

Cancellation form
You will receive a receipt for your request. You can consider this as confirmation that we have received your message that you wish to cancel your purchase.