Returns & warranty

If your product is under warranty, you can order the desired spare part here.

Our website contains descriptions that can help identify the desired spare part.

Help us help you

We can find the right spare part faster when you enter: Product name, invoice number and date of purchase. You should also send a detailed photo and a brief description of the desired spare part.

Please note that we continuously develop our products. Therefore, older products may have components other than a newer product. (For example, a hand shower may have changed appearance or a plastic bracket may have been replaced with a metal bracket).

Response time and shipping
We will respond to your inquiry as soon as possible, usually within 3 days. Unless otherwise agreed, the spare part will be sent as B-mail to you, so 4 days can pass before the package arrives.

Please fill out the form below. The * marked fields must be filled in.